Do I require additional software to run the Capital Forex platform?

To load the Capital Forex platform, you must have Sun Java™ installed. The JRE download bundle includes the Java 2 Runtime Environment with Java Plug-in software. If these components are already installed, Internet Explorer will automatically load the applet necessary to run Capital Forex's dealing software. Load time for the applet on a 56k modem is approximately 1 minute.

If you do not have Sun Java™ installed Internet Explorer will prompt you to install it. If IE does not automatically prompt you to install these components, or if you are a Netscape user, you may install the files directly at http://www.java.com/en/download/windows_automatic.jsp. Load time is approx. 20 min. on a 56K connection.

Once you have installed the plug-in you will not be required to do so again.

Which web browsers are compatible with Capital Forex's dealing software?

Capital Forex's trading software supports both Netscape 6.0 or higher as well as Microsoft Internet Explorer version 5.01 or higher. However, for best operation, we strongly recommend Microsoft Internet Explorer 6.0 or higher

What are the hardware requirements for the dealing software?

Minimum System requirements:

Pentium class (or similar chip) running at 500Mhz or higher and a monitor that supports 800x600 with a color depth of 16 bits (65,536 colors) or higher resolution. A minimum of 192 MB of RAM for Windows 95/98 and 128 MB of RAM for Windows NT. Additional RAM may be required to run several other applications simultaneously with Capital Forex's dealing software. You may experience slightly longer response times.

Recommended System requirements:

Pentium III or Celeron class running at 800Mhz or higher, and a monitor that supports 1024x768 with a color depth of 32 bits (16,777,216 colors) or higher resolution. 192MB of RAM for Windows 95/98, and 256MB of RAM for Windows NT/2000/XP.

Which Operating Systems are supported?

Windows 95/98/ME/NT/2000/XP.

Currently, the latest version of the Java components necessary to run Capital Forex's dealing software (Java™ 2 JRE v1.5.0_01) is not supported for the Mac OS 9 or below.

What are the minimum requirements for Internet connection speed?

We recommend a DSL connection. 56k modems are acceptable, but you may experience slightly longer response times.

What if I request a deal but do not receive a deal confirmation?

Normal confirmation times are within seconds. If you do not receive a 'deal confirmed' or 'deal failed' message within that time, there are two possible causes. Either you have been disconnected from the Internet or the connection from our Server to your PC has dropped.

To troubleshoot, first check to see if you are still connected to the Internet by trying to access another web page. To make sure the page is not stored in your cache, click the 'refresh' or 'reload' button, depending on your choice of browser. If your Internet connection is intact, you must re-login to the dealing software.

What is the Java Console?

When starting the Capital Forex dealing software the Java Console may appear. This is normal and is used to observe the incoming and outgoing messages. If you do not wish to see this simply close the window. If you do not want the Java Console to appear, from the Program menu select Java Plug-in Control Panel and disable the "Show Java Console" checkbox. Click on Apply to save changes.