Complaints Procedure

If you have a complaint, please contact our Customer Support team either by telephone on +44 (0)20 7456 7031 or via email to: support@capitalforex.com . Alternatively, you may write to us with your complaint to:

Customer Support
Capital Forex
4th Floor
12 Appold Street
London EC2A 2AW

Very often problems may arise as a result of misunderstandings and can be easily resolved by our Customer Services staff. However, we recognise that there may be occasions when you feel that our service has not met your expectations and you wish to raise this with us more formally.

In this case, please, contact our Compliance Officer, Guillermo Lopez, either by email, in writing or by telephone.

Mr Guillermo Lopez
London Capital Group
4th Floor
12 Appold Street
London EC2A 2AW

Telephone: +44 (0)20 7456 7000
Email: g.lopez@londoncapitalgroup.co.uk

If are not satisfied with our response, you are entitled to contact the Financial Ombudsman for an independent view.

Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR

Telephone: 0845 080 1800
www.financial-ombudsman.org.uk

They will provide you with a form to complete with details of your complaint. To be eligible for the service, you will need to submit details of the complaint within six months of the date of our final response to you. Please note that the Financial Ombudsman Service can only consider complaints, which we have not been able to resolve to your satisfaction through our own internal procedures.